Our products are warranted for operation according to the following terms and conditions:
1. The warranty period for the product is 3 years, effective from the date of purchase.
2. This warranty applies to all lighting products purchased from Ecoglxyled and with the corresponding label on the packaging. Replaceable bulbs, batteries, starters and other wearing and consumable parts are excluded. The product warranty covers defects in materials, manufacturing or design, and the warranty is applicable to the level of science and technology applicable at the time.
2. Ecoglxyled can repair or replace the product, or refund the consumer’s purchase price. We will replace the old product with a new product of the same model, type and quality free of charge. If the purchased product is discontinued at the time of notification of the fault, Ecoglxyled will provide a similar product. We do not refund assembly and disassembly costs, transportation costs and other costs, postage and similar costs. In addition, this guarantee does not cover damages caused by interruption of operation, damage loss, wasted expenditure, installation and removal costs, etc. We are not responsible for transportation damage or transportation losses.
3. This guarantee applies only if:
- The product has been used as intended;
- No unauthorized adjustments/modifications have been made to the product by third parties;
- The product has been maintained and serviced in accordance with the operating instructions;
- The luminaire has been installed in accordance with Ecoglxyled’s installation instructions;
- The product surface shows no signs of chemical or physical damage due to improper handling (e.g. use of unsuitable cleaning agents or sharp objects).
- For warranty claims, please contact Ecoglxyled directly, no claims will be entertained. For warranty claims, please submit proof of purchase (including date of purchase) and the name of the product.
5. Statutory warranty rights are not affected by this guarantee and continue to apply in addition to it. This also applies to claims against the seller.